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The Impact of Healthcare Reform on Urban & Safety Net Hospitals 

Mark Chastang, a speaker at the marcus evans National Healthcare CXO Summit Spring 2012, on lowering patient length of stay and infection rates.

Interview with: Mark Chastang, Executive Vice President and Chief Operating Officer, Grady Health System

Patients must be moved efficiently from diagnosis to effective treatment with careful attention to their specific needs and unique circumstances,” says Mark Chastang, Executive Vice President and Chief Operating Officer, Grady Health System. It is important to have caring and compassionate teams dedicated to creating new and more efficient methods of managing the total patient experience from admission to discharge.

A speaker at the marcus evans National Healthcare CXO Summit Spring 2012 in Hollywood, Florida, April 26-28, Chastang discusses the need to create a seamless provision of care.

How can healthcare professionals improve patient care and lower length of stay? 

There must be full commitment and high priority placed on improving quality and lowering patient length of stay at the highest levels of executive leadership. 

Committed and engaged leadership will create an organizational culture supportive of safe, efficient and high quality patient care. The absence of broad institutional commitment will result in poor to mediocre quality.

Efficiency in hospitals can save lives, costs and time. What best practices would you recommend for increasing efficiency within the hospital environment?

Senior leadership must be open to new ways of improving organizational performance at every level. Learning from others and a willingness to adopt industry best practices is important for top performance. At a minimum, setting reach goals and adopting national benchmarks for quality, safety as well as financial improvement will drive institutional performance. Focusing on systems and processes, not single events, that support safe and efficient patient care will help tremendously.

Hospitals are under great pressure to treat uninsured patients. What do you believe can be done?  

The new healthcare legislation attempts to reduce the financial pressures created by large numbers of uninsured patients by offering coverage for a major segment of this population. This will go far in improving bottom lines for many urban and so called safety net hospitals. The challenge for these hospitals is to keep cost down and run competitive on a cost and quality basis. Not all will survive.

One piece of advice?

Stay committed to high quality. This will require motivated, committed and expert staff. Pay attention to the needs of staff and caregivers. This is critical to advancing your mission and meeting the needs of patients.

Contact: Stacey Melvin, Journalist, marcus evans, Summits Division

Tel: + 357 22 849 400

About the National Healthcare CXO Summit Spring 2012

This unique forum will take place at The Westin Diplomat Resort & Spa, Hollywood, Florida, April 26-28, 2012. Offering much more than any conference, exhibition or trade show, this exclusive meeting will bring together esteemed industry thought leaders and solution providers to a highly focused and interactive networking event. The Summit includes presentations on continually finding ways to maximize budgets, developing an accountable care organization and ensuring compliance for upcoming transformations of our healthcare system.  

For more information please send an email to or visit the event website

marcus evans group – healthcare sector portal

Please note that the Summit is a closed business event and the number of participants strictly limited.

About marcus evans Summits

marcus evans Summits are high level business forums for the world’s leading decision-makers to meet, learn and discuss strategies and solutions. Held at exclusive locations around the world, these events provide attendees with a unique opportunity to individually tailor their schedules of keynote presentations, think tanks, seminars and one-on-one business meetings. For more information, please visit 


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